Frequently Asked Questions
❓ Frequently Asked Questions
💳 Payment
Q: What payment methods and security do you offer?
A: We support various methods including credit cards (Visa, Mastercard, American Express), Shop Pay, Apple Pay, and debit cards (Maestro, UnionPay). 👉 View full payment methods and security details
Q: What is Shop Pay?
A: Shop Pay is a quick checkout tool officially launched by Shopify. After your first purchase, you can complete future payments with just a mobile SMS verification code. The actual charge is still processed through your credit or debit card, and credit card rewards and benefits are subject to the regulations of each issuing bank. Payment information is encrypted by Shopify's official system and is not stored by our store. Each payment requires confirmation via a mobile SMS verification code, providing double authentication protection against unauthorized use. 👉 Learn more about Shop Pay
Q: Will I be charged extra for using Shop Pay?
A: No. Shop Pay is solely a checkout tool and does not charge any additional fees. The actual charged amount is exactly the same as with regular checkout.
📦 Orders
Q: Where can I check my order status?
A: After placing an order, you will receive a confirmation email containing an order tracking link.
🚚 Shipping
Q: How long will it take to receive my order?
A: Processing time is approximately 3–5 business days (special or pre-order products will be processed at a unified time, which may take longer). Actual delivery time varies by region. See Shipping Policy for details.
👉 For detailed shipping instructions, please see: Shopping Guide
Q: What if my package is lost?
A: Please contact the shipping carrier first. Our store will do our best to assist by providing relevant documents.
🔄 Returns & Exchanges
Q: Can I return an item?
A: Most items can be returned within 14 days of receipt. See Refund Policy for details. Purchased and custom-made items are not subject to general return rules.
Q: What is the refund method?
A: Refunds are primarily issued via the original payment method. If you wish to receive a refund as an electronic gift card, please contact us for confirmation.
📩 Contact Us
Q: How can I contact customer service?
A: Please visit the Contact Us page. We generally respond within two business days.